Shipping policy
Last updated: October 1, 2026
We want your Crafted Gates order to arrive as smoothly as possible. Below you’ll find information about where we ship, processing times, delivery estimates, shipping costs, and what to do if you need help with an order.
Shipping at a Glance
Free Shipping
Free standard shipping on eligible orders of $100 or more within the continental United States.
Monday–Thursday Orders
Orders placed Monday through Thursday typically ship within 24 hours of order confirmation.
Friday & Weekend Orders
Orders placed Friday, over the weekend, or on a holiday are generally processed the following Monday or next business day.
Returns
Eligible returns may be initiated within 30 days of delivery. See our Return & Refund Policy for complete details.
Where We Ship
Crafted Gates currently ships only within the continental United States.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Shipping Costs
Orders with an eligible merchandise subtotal of $100 or more qualify for free standard shipping within the continental United States.
Orders below the free-shipping threshold will display the applicable shipping charge during checkout before the order is submitted.
Shipping charges, when applicable, are calculated separately from product pricing and may be affected by the destination, order value, shipping method, or other checkout conditions.
Order Processing & Dispatch
Orders placed Monday through Thursday are generally processed and shipped within 24 hours of order confirmation.
Orders placed on Friday, weekends, or federal holidays are generally processed and shipped on the following Monday or next business day.
Processing time refers to the time required to prepare an order for shipment and is separate from the carrier’s transit time.
During periods of unusually high order volume, promotions, holidays, severe weather, or other operational disruptions, processing may take longer than normal.
Transit & Delivery Times
Delivery dates and transit times shown at checkout or provided after shipment are estimates only and are not guaranteed.
Delivery may be affected by carrier volume, weather conditions, transportation disruptions, incorrect address information, or other events outside our reasonable control.
Once your order ships, tracking information will be provided when available so you can follow the progress of your delivery.
Shipping Address Accuracy
Please review your shipping address carefully before submitting your order.
Customers are responsible for providing a complete and accurate shipping address. Crafted Gates is not responsible for delivery delays, failed deliveries, or additional carrier charges resulting from incorrect or incomplete address information submitted at checkout.
If you notice an address error after placing your order, contact us immediately at cs@craftedgates.com. We will make reasonable efforts to assist, but address changes cannot be guaranteed once an order has entered fulfillment or shipped.
Tracking Your Order
When tracking information is available, it will be sent to the email address associated with your order.
Carrier tracking may take some time to update after a shipping label is created. A tracking number does not necessarily mean the carrier has already scanned or physically received the package.
Delivery Issues
If your tracking shows an unexpected delay, delivery exception, or other issue, please contact us at cs@craftedgates.com and include your order number.
Our customer care team can help review the available tracking information and determine the appropriate next steps.
Orders Arriving Damaged
If your order arrives damaged, please contact cs@craftedgates.com as soon as possible.
Please include your order number, a description of the issue, and photos of the product, packaging, and shipping materials when possible.
Please do not discard damaged products, packaging, or shipping materials until our customer care team has reviewed your request.
Returns
Eligible returns must be initiated within 30 days of delivery and are subject to our full Return & Refund Policy.
For approved standard returns, Crafted Gates provides a prepaid return shipping label and a $25 return and restocking fee is deducted from the refund.
For complete eligibility requirements, return instructions, refund timing, and information regarding damaged, defective, or incorrect items, please review our Return & Refund Policy.
Changes to This Shipping Policy
Crafted Gates may update this Shipping Policy from time to time to reflect changes to our shipping practices, carrier services, or operational requirements.
The current version of the policy will be published on this page along with the applicable “Last updated” date.
Need Help With Your Order?
For order status, shipping questions, delivery issues, or returns, email our customer care team at cs@craftedgates.com. Please include your order number so we can assist you more quickly.