Refund policy

30-Day Return Window

Eligible returns must be initiated within 30 days of delivery.

Products must be returned in new, unused condition with all original packaging, components, hardware, and materials included.

How to Start a Return

1. Email our customer care team at cs@craftedgates.com within 30 days of delivery.
2. Include your order number and the reason for your return.
3. Our team will review your request and provide a Return Authorization if the return is eligible.
4. For approved returns, our team will provide a prepaid return shipping label along with instructions for sending your product back.
5. Please follow the return instructions provided by our team before shipping the product.

Return Label & Restocking Fee

• For approved standard returns, Crafted Gates will provide a prepaid return shipping label.
• A $25 return and restocking fee will be deducted from your refund. This fee helps cover the cost of the prepaid return shipping label and return processing.
• Shipping fees paid at the time of the original purchase, if any, are non-refundable.

Refund Process

1. Returned products are inspected after they are received.
2. A refund will be approved once the returned product has been confirmed to meet the requirements of this Return Policy.
3. The applicable $25 return and restocking fee will be deducted from the refund amount.
4. Refunds are issued to the original form of payment only.
5. Please allow 5–10 business days after the return is received and approved for the refund to appear on your account.

Your bank, credit card issuer, or payment provider may require additional processing time before the refund appears on your statement.

Non-Returnable Items

The following products are not eligible for return or refund:

• Products showing signs of use, wear, installation, damage, or alteration.
• Items returned without their original packaging, hardware, components, or included materials.
• Customized or special-order products.
• Products returned outside the 30-day return window.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, appears to have a defect, or you receive an incorrect item, please email our customer care team at cs@craftedgates.com before initiating a standard return.

Please include your order number, a description of the issue, and photos or other details that help us understand the problem. Our team will review the situation and provide the appropriate next steps.

If the issue is confirmed to involve a damaged, defective, or incorrect item, our customer care team will provide specific return, replacement, or resolution instructions as appropriate.

Exchanges

Crafted Gates does not process direct exchanges at this time.

If you would like a different product, fabric, or option, you may return the original product if it qualifies under this policy and place a new order separately.

If you are unsure which option is right for your space, contact us at cs@craftedgates.com before placing your new order. Our team will be happy to help.

Purchases From Other Retailers

This Return Policy applies only to purchases made directly through the official Crafted Gates website.

Products purchased through Amazon, marketplaces, retail partners, or other third-party sellers are subject to the return and refund policies of the retailer where the purchase was made.

Additional Terms

• Crafted Gates reserves the right to deny a return if the product does not meet the eligibility requirements described in this policy.
• Returned products must include all original components, hardware, accessories, materials, and packaging.
• Refund amounts may be adjusted or a return may be denied when returned products are incomplete or otherwise fail to meet the conditions outlined in this policy.
• Crafted Gates reserves the right to update or amend this policy. The version published on this page reflects the current Return Policy.