Privacy policy

About This Privacy Policy

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details, including your name, address, billing address, shipping address, phone number, and email address.
• Financial information, including credit card, debit card, financial account information, payment information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting customer support or otherwise communicating with Crafted Gates.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information regarding your interaction with the Services and how and when you navigate or use the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide personal information.
• Automatically through the Services, including information from your device when you use our Services or visit our website and through cookies and similar technologies.
• From our service providers, including providers that enable technology or other services and collect or process personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, remember your preferences and items you are interested in, send account or transaction notifications, process purchases, returns, exchanges or other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a more customized shopping experience.
• Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, or promotional communications by email, text message, or postal mail and displaying advertisements for products or services on the Services or other websites, including based on your interactions with the Services.
• Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure payment and shopping experience, detect and investigate fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.
• Communicating with You. We use personal information to provide customer support, respond to requests, provide effective service, and maintain our business relationship with you.
• Legal Reasons. We may use personal information to comply with applicable law, respond to valid legal process or requests from government agencies, participate in legal proceedings, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

• With Shopify, vendors, and other third parties that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
• With business and marketing partners that provide marketing services or help us advertise our products and Services.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as when necessary to ship products or through your use of social media widgets or other third-party integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger, acquisition, restructuring, or bankruptcy, or when necessary to comply with applicable legal obligations, enforce our policies, or protect the Services, our rights, or the rights of others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and Shopify.

To provide these enhanced features, Shopify may process personal information collected about your interactions with our Store, other merchants, and Shopify. In these circumstances, Shopify is responsible for certain processing of your personal information, including responding to requests to exercise rights related to Shopify's use of your information for these purposes.

You can learn more by reviewing the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of third-party sites, including the accuracy, completeness, or reliability of information found on those sites.

Information you provide in public or semi-public venues, including information shared through third-party social networking platforms, may be viewable by other users and third parties.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction.

If you are the parent or guardian of a child who has provided us with personal information, please contact us at cs@craftedgates.com to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell," as those terms are defined under applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee perfect security. Information transmitted to us may not always be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain personal information depends on various factors, including whether the information is required to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. These rights are not absolute and may apply only in certain circumstances.

• Right to Access / Know. You may have the right to request access to personal information that we hold about you.
• Right to Delete. You may have the right to request that we delete personal information we maintain about you.
• Right to Correct. You may have the right to request correction of inaccurate personal information we maintain about you.
• Right of Portability. You may have the right to receive a copy of certain personal information we hold about you and, in certain circumstances, request that it be transferred to a third party.
• Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of personal information or processing for purposes considered targeted advertising. Manage your privacy choices here.
• Managing Communication Preferences. You may opt out of promotional emails at any time using the unsubscribe option included in our marketing emails. Even after opting out of promotional communications, we may still send non-promotional messages related to your account, purchases, orders, or other transactions.

Exercising Your Privacy Rights

You may exercise applicable privacy rights through the options provided through the Services or by contacting us at cs@craftedgates.com.

You may also visit the Shopify Privacy Portal to learn more about personal information processed by Shopify and rights related to that information.

We will not discriminate against you for exercising applicable privacy rights. We may need to verify your identity before processing a request, as permitted or required by applicable law.

Where permitted by applicable law, you may designate an authorized agent to submit a request on your behalf. We may require proof that you authorized the agent to act on your behalf and may also require you to verify your identity directly with us.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have a complaint about how we process your personal information, please contact us at cs@craftedgates.com.

Depending on where you live, you may have the right to appeal a decision regarding your privacy request or lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside the country in which you live.

Where required, if personal information is transferred outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, equivalent mechanisms issued by the relevant UK authority, or another legally recognized transfer mechanism, as applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we will post the revised Privacy Policy on this website, update the "Last updated" date, and provide any additional notice required by applicable law.