Because thoughtful design deserves thoughtful answers.

Whether you're choosing your first gate or fine-tuning your home's flow, we’ve gathered everything you need to know. From fabric care to installation tips, find quick answers to help you feel confident in every detail.

Everything you need to know about choosing, installing, and caring for your Crafted Gate — style, safety, and service all in one place.

Product & Fit

What sizes do Crafted Gates fit?

Every Crafted Gates model fits openings from 27.6" to 55" wide and stands 33" tall — Crypton®, Milliken®, Oil Waxed Canvas, and Valdese Weavers InsideOut® are all built to the same dimensions.

What can I mount a Crafted Gate to?

Crafted Gates mount to any opening with two solid surfaces on either side — stairways, hallways, doorways, or open-plan spaces. No banister-specific hardware needed.

Can I use a Crafted Gate outdoors?

It depends on the fabric. Milliken® and Valdese Weavers InsideOut® are built for indoor/outdoor use. Crypton® is designed for indoor use. Oil Waxed Canvas is naturally weatherproof and holds up well in both settings.

What's the difference between the fabric options?

Crypton® — stain, spill, and odor resistant; PFAS-free; GREENGUARD Gold certified. Best for indoor family living.
Milliken® (Alpine) — 100% recycled polyester, UV-resistant and fade-proof, OEKO-TEX® and GRS certified. Built for indoor/outdoor use.
Oil Waxed Canvas — heavyweight waxed cotton canvas, waterproof and mold-resistant, develops a natural patina over time.
Valdese Weavers InsideOut® — bleach-cleanable, liquid- and fade-resistant, GREENGUARD Gold certified. Designed to move between indoor and outdoor spaces.

Are Crafted Gates safe for both kids and pets?

Yes — every gate is designed as a dual-purpose barrier for children and pets.

Installation

How long does installation take?

Most installations take under 30 minutes from unboxing to first use.

What tools do I need?

The hardware kit includes everything needed, with labeled components. Standard wall anchors are included for drywall; for tile, stone, or hardwood trim, a masonry or wood bit is recommended.

Do I need professional installation?

No — mounting brackets secure into standard door frames, stair posts, and wall studs without oversized holes or a handyman.

Is there an installation video?

Yes — see the full installation guide and video.

What if I run into trouble during setup?

Contact support at cs@craftedgates.com — the team is available to help troubleshoot installation.

Care & Maintenance

How do I clean a waxed canvas gate?

Minor scratches or deep creases can be smoothed with a few passes of warm air from a hair dryer, which softens the wax finish and restores the canvas.

Are Crypton® and InsideOut® gates easy to clean?

Yes — both are designed for effortless cleanability. Crypton® resists stains, spills, and odors; InsideOut® is bleach-cleanable and liquid-resistant.

Shipping

Do you offer free shipping?

Yes — free standard shipping within the continental U.S. on orders of $100 or more. Orders under $100 show the shipping fee at checkout.

Where do you ship?

Currently the continental United States only. Alaska, Hawaii, U.S. territories, APO/FPO addresses, and international shipping are not yet available.

How fast do orders ship?

Orders placed Monday–Thursday ship within 24 hours. Orders placed Friday, weekends, or holidays ship the following business day.

Returns & Refunds

What's your return window?

30 days from delivery, for products in new, unused condition with original packaging.

Do I need authorization to return something?

Yes — contact customer care for a Return Authorization before sending anything back. Unauthorized returns may be refused.

Is there a restocking fee?

Yes — a $25 restocking fee applies to all approved returns, deducted from the refund. Original shipping charges are non-refundable.

How long do refunds take?

5–10 business days after your return is received and inspected. Refunds go to the original payment method.

Do you offer exchanges?

Not directly — you'll need to return the item (if eligible) and place a new order.

What can't be returned?

Items showing wear or damage, products missing original packaging, and customized or special-order gates.

Warranty & Registration

Should I register my gate?

Register your product here for warranty and support purposes.

Do you offer a warranty?

Yes — all Crafted Gates are backed by a 1-year limited warranty covering defects in materials and workmanship.

Military & Service Member Discount

Do you offer a discount for military and service members?

Yes — verified military and service members can access an exclusive discount. Verify your eligibility here to unlock your code.

Partnerships & Collaborations

Do you work with content creators?

Yes — Crafted Gates partners with creators for affiliate marketing, discount codes, campaigns, and content creation. Apply here.

Still have questions?

Email cs@craftedgates.com or call +1 833 324 2837.
Our concierge team typically responds within 1 business day.